Terms & Conditions

Terms and Conditions – Plain English


We know that Terms and Conditions pages are often long-winded and hard to read, so we are providing you a quick overview of the full terms and conditions (which you can find below).

Confidentiality – We will never sell or share any of your personal information with anyone else, except as needed in order to fulfill an order (e.g., shipping details like your address and name, payment information to our payment processor).

Exclusions and Limitations – We cannot be responsible for any damage or losses caused by our products or services, even though it is extremely unlikely that any damage or loss would occur due to our products or services.

Payment – We use a secure payment processor to handle credit card payments. If you are paying via invoice, we ask that you pay before we ship any products to you, unless agreed upon otherwise in the invoice or purchase order.

Cancellation and Refund – If you need to cancel an order, you must do so by providing us notice before the product is shipped. We ship all orders placed before 5pm Central the same day; orders placed after 5pm Central are shipped the next business day (1PM on Saturdays). Note that we do not accept returns except in very rare situations, as we do not feel comfortable reselling formula that has been outside of our control due to safety and health reasons. If you have an issue with your order please contact us as soon as possible.

Cookies – We use cookies to assist with your experience on our website. Be sure to read our privacy policy.

Contact – If you have any questions about these terms and conditions, let us know. Send us an email at info@organicbabyfood.shop or contact us here.

Errors - Although we make every effort to ensure that all of the information contained on our website is factual and correct, we are not responsible for any erroneous information.

Medical - We are not medical doctors and any advice that our team gives is for general research purposes and is not medical advice. You should always speak with your pediatrician when considering feeding your baby formula. Even though it surpasses FDA standards and is subject to very strict EU regulation, this formula has not approved by the FDA. We do not manufacture the formulas we sell on our website. We are not affiliated with, nor do we have any partnership or direct business relationship with HiPP Group companies, Holle Company or any other formula manufacturer.


Full Terms and Conditions


In using this website, our products and/or services you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Galvez and Williams. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing US Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.



Client records are regarded as confidential and therefore will not be divulged to any third party, other than the pertinent information required to fulfil an order or provide a shipment (e.g., shipping information [name, company, address], payment processing [e.g., encrypted credit card information to process a payment], and an encrypted copy of the client’s passport if required by foreign operator’s government regulations) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. We encourage you to view our privacy policy for further information.



All major Credit/Debit Cards, or payments through PayPal, are all acceptable methods of payment. All of our transactions are processed through Stripe or PayPal using a secure encrypted server. Our Terms are payment in full within thirty days from invoice receipt, if not paid immediately on the website. We will not ship any products until payment has been made by the client. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection agencies. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Any disputes or claims, including third party proceedings or those involving several defendants, shall exclusively be governed by US law and Texas state and local laws where applicable.



We only offer shipping within the USA (including Alaska and Hawaii). Standard shipping only includes priority mail through USPS or UPS. We also offer USPS priority and priority express shipping, which is an extra charge. We cannot be held responsible for delays with shipping once the shipments have left our offices. Standard shipping normally takes 1 - 3 days, but can be delayed due to postal holidays, inclement weather, or other postal delays beyond our control. We cannot refund any orders due to delays in shipments, and we cannot guarantee the arrive date for standard free shipping. USPS guarantees the arrival dates when you pay extra for Priority or Priority Express shipments - if those shipments are delayed please contact us and we can work with you to file a claim with USPS, which generally takes 3-4 months to complete. However, we will not issue refunds due to delayed shipments unless the claim is approved by USPS.


You are solely responsible for evaluating the fitness for a particular purpose of any products and services available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.



Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Please review our privacy policy for more information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.


We have several different e-mail addresses for different queries. We also have several social media accounts where we may be contacted or may contact you in response to direct contact. Other contact information can be found on our Contact Us link on our website.
Email: Info@organicbabyfood.shop
Phone: (737) 999-0462

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.


The laws of the United States of America and of Texas govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the US courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

There might be information on our site that contains errors, inaccuracies or omissions that may relate to product descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

Limit of Liability

We do not guarantee, represent or warrant that your use of our service or the products we sell will be error-free.

We do not warrant that the results that may be obtained from the use of the service and the products will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service and products we sell is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Galvez & Williams (DBA organicbabyfood.shop), its owners, directors, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, medical costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Any information we provide is for general information purposes and is not to be considered medical advice. We urge you to always speak with a doctor or pediatrician when it comes to what you feed your child. The baby formula we resell on our website is not approved by nor is evaluated by the US Food and Drug Administration (FDA). Use of the baby formula we resell from European manufacturers is at your own risk.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and Galvez and Williams (DBA OrganicBabyFood.Shop). Your accessing of this website and/or purchasing any of our products and/or services indicates your understanding, agreement to, and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein.