Shipping

Fast & Free Shipping from US & EU Warehouses

No surprise fees – all duties paid (DDP). Peace of mind from checkout to delivery. We know baby formula isn’t “just an order.” It’s peace of mind and often urgent. That’s why we ship from multiple warehouses in the U.S. (California & New Jersey) and Europe, so your order gets to you as quickly and reliably as possible.

Orders shipped from our U.S. offices (California/New Jersey)

  • Same-day shipping: Monday-Friday for orders placed before 2:00 PM (ET)

  • Orders after 2:00 PM ET: ship the next business day

  • Weekend orders (Sat/Sun): ship Monday

  • Carriers may include USPS, UPS, FedEx, and DHL (depending on your address and service level)

Orders shipped from our European warehouses

  • Same-day shipping: Monday-Friday for orders placed before 2:00 PM CET

  • Orders after 1:00 PM CET: ship the next business day

  • Weekend orders (Sat/Sun): ship Monday

  • Express/Priority services are used whenever available, and carriers may include DHL / FedEx / UPS (depending on destination)

Estimated Delivery Times (after shipment)

Most U.S. deliveries arrive in 1-4 business days after dispatch.
Many customers in major U.S. cities receive their order in 1-3 business days.

Please note:

  • Remote areas and federal holidays may take a bit longer.

  • Once your package is with the carrier, exact delivery timing is outside our control but you’ll always get tracking as soon as it ships.

A quick tip from one parent to another 💛

To avoid stress (and last-minute shortages), we strongly recommend ordering at least 1 week before you’re close to running out.

Duties & Taxes

All international shipments are sent DDP (Delivered Duty Paid).
That means customs duties and taxes are prepaid so you won’t get hit with extra charges at delivery.

No hidden fees. No customs hassle. No surprises.

Delivery Confirmation & Responsibility

We know how important your baby’s formula is, and we do everything we can to make sure it arrives safely and quickly.

Once your order ships, you’ll receive a tracking number so you can follow every step of the delivery.

When the carrier marks a package as “Delivered”, this means it has successfully reached the delivery address provided at checkout. At that point, ownership and responsibility for the package transfer to the customer.

While we wish we could, we unfortunately cannot take responsibility or offer replacements or refunds for packages that are lost, stolen, or missing after confirmed delivery, as these situations occur after the shipment has left our control.

To help avoid any issues, we kindly recommend:

  • Monitoring your tracking on delivery day

  • Being home when possible

  • Using a secure delivery location

  • Or shipping to a workplace, family member, or safe address if porch theft is common in your area

If your tracking shows “Delivered” but you cannot locate your parcel, please contact the shipping carrier directly to open an investigation or file a claim — they are best equipped to assist in these cases.

Thank you for your understanding and for planning ahead so your little one never runs out 💛