We are 100% sure you will love our services and our products. If you are not satisfied for any reason, please contact us and let us know!
Because baby formula is both perishable and hygiene-sensitive, we cannot accept refunds or exchanges – even for unopened products. Once our inventory leaves the warehouse, it can no longer be restocked and must be discarded to protect all customers. This approach is common in the industry for infant nutrition products.
If your order has already left our European warehouse before we received your cancellation request, we’re not able to stop delivery or process a refund. The reason is that shipping and handling costs are substantial, and once in transit, the formula must reach you or be responsibly discarded.
Thank you for your understanding. We’re genuinely sorry for any inconvenience and appreciate your trust in providing safe, reliable nutrition for your little one.
We are confident in the quality of our formulas and services. However, understanding return policies is important.
Due to the sensitive nature of baby formula and for critical safety reasons, we cannot accept returns or offer refunds on any formula products, even if the outer box remains unopened.
There are several key reasons for this strict policy:
We understand this policy is firm, but it is necessary to ensure the safety and quality of the formula you receive. We appreciate your understanding in this important matter.
While we cannot accept general returns, we absolutely want to correct any errors on our part or significant issues arising from transit.
If you receive an item where the inner formula pouch is damaged/compromised, or if you receive an incorrect item that you did not order, please contact us immediately (within 3 days of receiving your order).
Please email us at support@theorganic.business with:
We will review the situation promptly and work with you to find a satisfactory resolution for damaged or incorrect shipments.
(Please refer to our Shipping Information page regarding minor cosmetic damage to the outer box, which does not affect the sealed formula inside and is not eligible for replacement.)
Even though returns are not possible for formula, if you have any concerns about the product you received or are unhappy for any reason, please still reach out to us. We value your feedback.
Contact our customer support team at support@theorganic.business, and we will do our best to address your concerns.
